The refund policy for Seba Healthcare varies depending on the circumstances of the cancellation. Below is a breakdown of their standard policy:

1. Doctor Appointments & Consultations

• Practitioner Unavailability: If the doctor is unable to meet you for a paid appointment, you are generally entitled to a refund. You must notify them via their helpline or email within 5 days of the event.

• Patient “No-Show”: If you miss an appointment without cancelling it beforehand, the amount is typically non-refundable.

• Wait Times: You are generally not entitled to a refund if the doctor is running late but still available to see you, even if you choose not to wait.

• Cancellation Charges: If you cancel a booking you have to cancel 24 hours before the schedule time , the practitioner or practice may levy a cancellation fee. In such cases, you will only receive a partial refund.

2. Refund Process & Timelines

• Method: Refunds are usually credited back to the original payment source (e.g., credit card, mobile wallet).

• Timeline: While the initiation is often quick, it can take 4–7 business days for the amount to reflect in your account, depending on your bank’s processing time.

3. Failed Transactions

If a payment fails but the amount is deducted from your account, Seba Healthcare usually coordinates with the third-party payment gateway to ensure the money is returned to you according to the bank’s standard policy.

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How to Request a Refund

If you need to claim a refund, it is best to contact them directly with your appointment details:

• Email: care@sebahealthcare.com

• Helpline:  8582985323